Terms of Service

Last updated: March 20, 2026

OVERVIEW

Welcome to NeuroHoney. The terms “we,” “us,” and “our” refer to NeuroHoney. NeuroHoney operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). NeuroHoney is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, including our Privacy Policy, Refund Policy, and Shipping Policy, describe your rights and responsibilities when you use the Services.

By visiting, accessing, browsing, interacting with, or purchasing from our Services, you agree to be bound by these Terms of Service and our Privacy Policy [INSERT LINK]. If you do not agree, you must not access or use the Services.

SECTION 1 - ELIGIBILITY, ACCESS, AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state or province of residence. If you permit a minor to use the Services through your device, account, or internet connection, you are responsible for that use.

To access certain features or make purchases, you may be required to provide information including your name, email address, billing address, shipping address, and payment details. You represent and warrant that all information you provide is true, accurate, current, complete, and authorized for your use.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. We are not liable for any loss or damage arising from your failure to safeguard your credentials. You may not transfer, assign, sell, or otherwise permit any other person to use your account without our prior written consent.

We reserve the right to suspend, restrict, or terminate access to the Services or any account at any time, with or without notice, if we believe these Terms have been violated or if use of the Services presents fraud, abuse, legal, or operational risk.

SECTION 2 - PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display and describe our products as accurately as possible. However, product colors, packaging, appearance, texture, and other visual details may vary depending on your device, display settings, lighting, manufacturing updates, or natural variation in ingredients.

All product descriptions, ingredient information, pricing, packaging, availability, and other content are subject to change at any time without notice and at our sole discretion.

Our products are sold for lawful personal or household use only. We reserve the right to limit, reject, or cancel orders that appear to be placed by dealers, resellers, exporters, or distributors, or that otherwise appear to be placed for unauthorized commercial purposes.

We do not guarantee that any product will meet your personal preferences or expectations except as expressly stated by us in writing.

SECTION 3 - IMPORTANT HEALTH AND WELLNESS DISCLAIMER

NeuroHoney products are intended for general wellness purposes only unless expressly stated otherwise in writing.

Statements made on this site have not been evaluated by the U.S. Food and Drug Administration unless explicitly stated otherwise. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Information provided through the Services, including product descriptions, educational content, customer reviews, blog content, emails, and support communications, is for general informational purposes only and is not medical advice. You should consult a qualified physician or other licensed healthcare provider before using any product, especially if you are pregnant, nursing, have allergies, have a medical condition, are taking medication, or are purchasing for a child.

You are solely responsible for reviewing product labels, ingredient lists, warnings, and usage instructions before use. By purchasing our products, you acknowledge that you are responsible for determining whether a product is appropriate for you.

SECTION 4 - ORDERS, ACCEPTANCE, AND CANCELLATIONS

When you place an order, you are submitting an offer to purchase. We reserve the right to accept, reject, limit, or cancel any order at our sole discretion, including after an order confirmation has been sent.

An email confirming receipt of your order does not constitute final acceptance. Your order is accepted only when we have processed payment and shipped the order or otherwise expressly confirmed acceptance.

We may refuse or cancel orders for reasons including, without limitation:

• suspected fraud or unauthorized activity

• suspected resale, diversion, or export

• product or inventory unavailability

• pricing, description, or listing errors

• shipping restrictions

• prior disputes, chargebacks, or abuse involving the customer

You are responsible for reviewing your order carefully before submitting it. Orders may not be canceled once they have been processed for fulfillment or shipped. Any approved cancellation prior to fulfillment may be subject to payment processing fees or non-recoverable transaction costs where permitted by law.

SECTION 5 - PRICES, BILLING, AND PAYMENT

Prices, discounts, promotions, and availability are subject to change without notice. The price charged will be the price displayed at the time the order is submitted, subject to correction of errors.

Unless otherwise stated, prices do not include taxes, shipping charges, handling charges, customs duties, import fees, or similar charges. You are responsible for all applicable taxes, duties, and fees associated with your order.

You agree to provide current, complete, and accurate billing, payment, shipping, and account information for all purchases. You authorize us and our payment processors to charge the full amount of your order, including applicable taxes and shipping fees, to your selected payment method.

If we suspect fraudulent, unauthorized, or unlawful activity, we may refuse the transaction or cancel the order without liability to you.

SECTION 6 - SHIPPING, DELIVERY, TITLE, AND RISK OF LOSS

Delivery timelines are estimates only and are not guaranteed. We are not liable for delays caused by carriers, weather, supply disruptions, customs, incorrect address information, or events beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address. If you provide an incorrect or incomplete address, and the order is returned, refused, or undeliverable, you remain responsible for original shipping charges, return shipping charges, carrier fees, and any address correction fees assessed by the carrier.

Title to products passes to you upon our delivery of the products to the carrier. Risk of loss or damage also passes to you at that time to the extent permitted by applicable law.

If tracking shows that a package was delivered to the address provided in the order, we may treat the order as fulfilled. Claims for lost, stolen, or missing packages marked as delivered may be reviewed on a case-by-case basis, but we are not obligated to replace or refund such orders.

All returns, replacements, and refunds are governed exclusively by our Refund Policy [INSERT LINK] and Shipping Policy [INSERT LINK].

SECTION 7 - RETURNS, REFUNDS, AND CHARGEBACKS

Returns, refunds, replacements, and damaged-item claims are governed solely by our Refund Policy [INSERT LINK].

You agree not to initiate a chargeback or payment dispute without first contacting us at support@neurohoney.io to attempt good-faith resolution. Nothing in this section limits any rights you may have under applicable law or through your payment card network, but we reserve the right to present these Terms, delivery confirmation, tracking information, communications, and related evidence in response to any chargeback or dispute.

If a chargeback or payment dispute is filed in bad faith, or if an order is obtained through fraudulent or abusive conduct, we reserve the right to recover the full order amount, related fees, collection costs, and reasonable attorneys’ fees to the extent permitted by law.

SECTION 8 - INTELLECTUAL PROPERTY

The Services, including all text, graphics, logos, trademarks, trade dress, product names, images, videos, audio, designs, compilations, software, and other content, are owned by or licensed to NeuroHoney, its affiliates, licensors, or Shopify and are protected by applicable intellectual property laws.

You are granted a limited, revocable, non-transferable, non-exclusive license to access and use the Services for personal, non-commercial use only. You may not reproduce, republish, distribute, modify, create derivative works from, reverse engineer, scrape, frame, mirror, or exploit any part of the Services without our prior written consent.

All rights not expressly granted are reserved.

SECTION 9 - OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not monitor, control, or endorse. Such tools are provided “as is” and “as available” without warranties of any kind.

Your use of any optional third-party tools is entirely at your own risk and subject to the third party’s terms and policies.

SECTION 10 - THIRD-PARTY LINKS AND SERVICES

The Services may include links to third-party websites, content, or services. We are not responsible for examining or evaluating, and we do not warrant or endorse, any third-party materials, websites, products, or services.

If you choose to access a third-party website or service, you do so at your own risk and subject to that third party’s terms and policies.

SECTION 11 - RELATIONSHIP WITH SHOPIFY

NeuroHoney is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with NeuroHoney, not Shopify.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and NeuroHoney, including any injury, damage, loss, refund, return, or dispute arising from products purchased through our store. You expressly release Shopify and its affiliates from claims arising from or related to your purchases or transactions with NeuroHoney.

SECTION 12 - PRIVACY

All personal information collected through the Services is subject to our Privacy Policy [INSERT LINK]. Certain information may also be collected or processed by Shopify in accordance with Shopify’s privacy practices.

By using the Services, you acknowledge that you have reviewed our Privacy Policy and understand that your information may be collected, used, processed, stored, and shared as described there.

SECTION 13 - REVIEWS, FEEDBACK, AND USER SUBMISSIONS

If you submit reviews, comments, suggestions, ideas, testimonials, photos, videos, or other content to us, you grant NeuroHoney a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and otherwise exploit such content in any media for any lawful business purpose.

You represent and warrant that:

• you own or control the rights to the content you submit

• your content is accurate and not misleading

• your content does not violate any law or any third-party right

• your content does not contain unlawful, defamatory, obscene, abusive, fraudulent, or harmful material

We may remove or refuse to post any submission at our sole discretion.

SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on the Services containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other matters.

We reserve the right to correct any such errors, inaccuracies, or omissions and to change or update information or cancel orders at any time, including after an order has been submitted, without prior notice.

SECTION 15 - PROHIBITED USES

You may use the Services only for lawful purposes. You may not:

• violate any law or regulation

• infringe or misappropriate intellectual property rights

• use the Services for fraudulent, deceptive, or unlawful conduct

• interfere with site security or functionality

• introduce malicious code or harmful material

• scrape, crawl, harvest, or extract data from the Services

• use bots, spiders, automated tools, agentic AI systems, or similar means to access or interact with the Services except as expressly authorized by us

• impersonate any person or entity

• submit false or misleading information

• resell or divert products without authorization

We may restrict or terminate access for any prohibited use.

SECTION 16 - AGENTS

This section applies if you use any automated software, service, bot, or agent to access or interact with the Services.

No automated agent may access or interact with the Services unless it clearly identifies itself and complies with all technical and legal restrictions we impose. We may block, limit, or prohibit such access at any time.

No automated agent may evade, bypass, or interfere with access controls, rate limits, CAPTCHA systems, security tools, or measures designed to distinguish human use from automated use.

SECTION 17 - TERMINATION

We may terminate or suspend your access to the Services at any time, with or without notice, for any reason, including suspected fraud, abuse, breach of these Terms, legal compliance needs, or operational concerns.

Termination does not relieve you of obligations incurred before termination, including payment obligations.

SECTION 18 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Services and all products provided through the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, except as expressly required by applicable law.

Without limiting the foregoing, we disclaim all implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and quiet enjoyment.

We do not warrant that the Services will be uninterrupted, secure, or error-free, or that defects will be corrected.

Some jurisdictions do not allow certain warranty disclaimers, so portions of this section may not apply to you.

SECTION 19 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, NeuroHoney, Kaiser Labs LLC, and our affiliates, officers, directors, employees, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost savings, lost data, replacement costs, or business interruption, arising out of or related to the Services or any products purchased through the Services.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to any product or order shall not exceed the amount actually paid by you to us for the specific product giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

SECTION 20 - INDEMNIFICATION

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless NeuroHoney, Kaiser Labs LLC, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from and against any claims, damages, losses, liabilities, judgments, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your breach of these Terms

• your misuse of the Services

• your violation of any law or the rights of any third party

• your submitted content or feedback

SECTION 21 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

SECTION 22 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on the Services, constitute the entire agreement between you and us regarding your use of the Services and supersede prior communications or agreements regarding the same subject matter.

SECTION 23 - ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section is void.

We may assign, transfer, or delegate these Terms and any rights or obligations under them without notice or consent.

SECTION 24 - GOVERNING LAW AND VENUE

These Terms and any dispute arising out of or relating to the Services or any purchase from NeuroHoney shall be governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Fairfax County, Virginia, and you consent to the personal jurisdiction and venue of those courts.

SECTION 25 - CHANGES TO THESE TERMS

We may update or modify these Terms at any time by posting the revised version on this page. Changes will be effective upon posting unless otherwise required by law.

Your continued use of the Services after updated Terms are posted constitutes your acceptance of the revised Terms.

SECTION 26 - CONTACT INFORMATION

Questions about these Terms should be sent to:

NeuroHoney / Kaiser Labs LLC
Email: support@neurohoney.io