Shipping policy

Shipping Policy

At NeuroHoney, we work to get your order packed and shipped as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

During high-volume periods, launches, or promotions, processing times may be slightly longer.

Once your order ships, you will receive a shipping confirmation email with tracking information.

U.S. Shipping

We currently offer the following shipping options within the United States:

Standard Shipping: $6.49 on orders under $45
Free U.S. Shipping: available on orders of $45 or more

Estimated delivery time for U.S. orders is typically 3–5 business days after shipment.

Canada Shipping

We currently ship to Canada.

Canada Standard Shipping: $9.99 USD
Shipping may display in Canadian dollars at checkout depending on your currency settings and exchange rate.

Estimated delivery time for Canada orders is typically 5–8 business days after shipment.

Please note that delivery times for Canada may vary depending on customs processing and the destination province.

International Shipping

At this time, we are only offering international shipping to Canada.

We may expand to additional countries in the future.

Duties, Taxes, and Import Fees

For Canadian orders, duties, taxes, import fees, or customs charges may apply depending on your local regulations. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Shipping Delays

Delivery estimates are not guaranteed. Carrier delays, weather events, customs processing, and other factors outside our control may affect delivery timing.

Incorrect Addresses

Please make sure your shipping address is entered correctly at checkout. NeuroHoney is not responsible for delays or losses caused by incorrect or incomplete shipping information.

If you notice an address mistake after placing your order, contact us as soon as possible at support@neurohoney.io. We cannot guarantee changes can be made once an order has been submitted.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, or if you believe it has been lost in transit, please contact us at support@neurohoney.io and include your order number.

Once a package is marked as delivered by the carrier, NeuroHoney is not responsible for stolen packages, but we will do our best to help you file a claim or investigate the issue.